Service terms

Last updated: 26 August 2026

These website terms summarise the operational rules for ShowroomArc. The signed order form or subscription agreement identifies the contracting service provider, customer, price, plan, term and any terms that take priority.

Authorised use

ShowroomArc is business software for automotive retailers and their authorised staff. The dealership is responsible for accurate account information, protecting user credentials, assigning appropriate permissions and ensuring its use of customer information and connected services is lawful.

Dealership data

The dealership retains its rights in the data it enters or connects. It instructs the service to process that data to provide CRM, communications, stock, workshop, document, automation, import, export and related functions. The dealership must not upload unlawful material, malware, data it has no right to use, or content that infringes another person's rights.

Connected providers

Email, Meta, WhatsApp, vehicle-data, advertising, telephony and automation providers are separate services. Their availability, permissions, review decisions, message rules and charges are controlled by those providers. ShowroomArc will not mark an unconfigured provider as connected and will not record a failed provider action as successful.

Service operation

Reasonable maintenance, security controls, backups and monitoring are used to operate the service. Planned or urgent maintenance and external-provider outages may affect availability. The dealership should promptly report errors and must not attempt to bypass access controls, probe another tenant, extract credentials or interfere with the service.

Accounts and staff

The first administrator controls dealership membership and permissions. Invitations are personal and time-limited. The dealership must remove access when a staff member no longer needs it. Activity performed through an account is treated as authorised until the dealership reports compromise or removes that account.

Suspension and termination

Access may be restricted for security incidents, unlawful use, material breach or account status permitted by the subscription agreement. Account deletion is delayed and backed up before data is moved into recovery quarantine. The dealership should export required information before termination.

Questions

Commercial and legal questions should be directed through the contact details in the dealership's ShowroomArc order form. Privacy questions can be sent to privacy@showroomarc.com.